Are all of the rentals privately owned homes?

Yes, all of our homes are owned by individuals.  They range in size from Studio - 3 Bedroom Condominums, one - 3 bedroom townhomes, two bedroom cottages and homes, three - 4 bedroom chalets and homes, to 6800 square foot custom estate residence.  They are priced accordingly and by location and amenities. As all of these home are privately owned, they will have different amenities.  Some homes will have cable TV or satellite, some have nothing more than TV with a DVD player.  Some homes have internet, most do not.  Not all homes have sleeper sofas and even homes that are identical such as the homes at Tamarack can still have different bed configurations, so please ask or read through the discriptions.  Most homes located in the mountains DO NOT have air conditioning and most of them have a lot of steps, so please read the discriptions to find the right vacation home to fit your needs.

What is included in the cost to rent these homes?

All of our rentals include paper products, coffee/tea/cream, upscale soaps and shampoos, dishwashing soap, detergents, garbage bags and if the unit has a wood-buring fireplace- a starter bundle of wood , matches and starters (winter only, guest are responsible for any additional wood needed during their stay). All of our homes have complete kitchen housewares, towels, linens, and either underground parking or a 1or 2 car garage and most have outdoor grills and hot tubs.  If the home has a gas grill, we will supply propane. 

During the winter months, we will handle snow removal from driveways, walkways, hot tubs and patios as well as decks.  Our policy is to start shoveling snow when more than 4 inches accummulates.  Please be patient as it can take us most of the morning to get to all of our homes.  Shovels can be found in ski storage lockers and garages if you need to get out before we arrive.

Why is the tax so high, and so different?

Valley County and the State of Idaho has a resort lodging tax, along with a State Tax.  The City of McCall has a LOT tax. Tamarack Resort has a municipal tax that we are responsible to pay on all resort lodging. These taxes must be paid on each rental and are not negotiable. 

Are any of the homes Pet Friendly?

Most of our homes are pet friendly.  For long-term stays, we are more than happy to ask the owner if they will allow pets, with an additional security deposit required.  Any home that has a Pet may be charged a deep-cleaning fee upon departure and deducted from the security deposit. 

Do you allow smoking in any of your homes?

None of our homes allow smoking.

What are the Housekeeping Charges that I find on my invoice?

A comprehensive cleaning service is required after each guest stay.  This also includes the amenities that are in the home that will need replacement, include a bundle of wood, soaps, paper products and bath amenities as well as coffee/tea and creamers.  Housekeeping fees differ per home and are not standard.  If any additional houskeeping or repairs are required, they will be deducted from your security deposit.  Housekeeping fees are not negotiable.

Security Deposits - why are they necessary and are they refundable?

Each home will have a different level of deposit required.  Security deposits and cleaning fees are not the same item.  Cleaning fees are the actual cost for us to clean the home.  Security deposits are used in case of damage or additional cleaning requirements.  Normally it takes us 48 hours to refund your deposit once you have checked out of the home. We ask that you allow for a week as certain times of the year and the higher the occupancy rate, it takes us longer to walk through all of the homes.  Security deposits are refunded back to your credit card.  By making a reservation with us, you agree that you are responsible for the condition of the home and if any additional charges are required, you agree to allow us to keep the security deposit and in some cases may actually require additional payment to fix the damage.

How are the rates determined?

Rates are based on a per home, per night rate.  We do not charge extra for additional people.  However, each home has a maximum amount of guests that it will allow. We do not allow children or adults to sleep in sleeping bags so that the occupancy can be increased nor do we allow for camping outdoors of the home.  Maximum allowed is noted on each home and can differ because of bed or sleeper sofa configurations.  Please check to make certain your home will allow for the proper occupancy.

Do you allow for weddings, retreats, large family gatherings to occur in your homes?

Absolutely!  We have held several weddings in our estate homes at Tamarack. Homes located at Elk Haven and River Ranch, The Bend and Hearthstone lend themselves perfectly for large family gatherings and social events.  Let us help you find the right home by calling to make an appointment so we can show you the homes first hand to see what would work best for you.

What is the reservation/cancellation policy?

At the time of your reservation you will be asked for a minimum one night deposit unless the reservation is being made within 30 days of arrival.  Full payment of any home is required within 30 days to confirm the reservation.  Due to the nature of our accommodations, we may not be able to re-rent a property if you have to cancel your reservation in part or in full.  As we appreciate your business, we naturally will do our best to work with you should your cancellation be caused because of an emergency.  Any cancellation or modification to the original booking is subject to the cancellation and our payment policy. There are no refunds for "No-Shows" or shortened stays.

Booking:  All reservations require a minimum one-night deposit up to 50% at the time the reservation is made.  Full payment is made at 30 days prior to your arrival.  It is an automatic payment so if you need to change credit cards or if you are sharing the cost of the reservation with another couple, individual or family, please let us know at the time of reservation. We suggest if you are uncertain of your choice of homes or dates, that you place a 24-hour hold on the reservation so that you do not incur any additional charges or fall under a cancellation which could result in you losing your funds.

Cancellations: Cancellation made greater than 30 days prior to the arrival are fully refundable. Cancellations made within 30 days of arrival will forfeit a one-night deposit.  Cancellations made within 15 days of arrival, forfeit all monies paid.  As these homes are individual owned, it is difficult for us to credit another stay at a later date.